When your website is hacked or infected with malware, you need someone to get onto it ASAP.

Our Fixed Price support service gets your website cleaned up and you back in business!

What is included:

• Infection Removal for One Website
  Comprehensive malware and infection removal for your WordPress website to ensure it is clean and fully operational.
• In Most Cases, Same Day Fast Infection Removal
  Quick service, we get started on the same-day as you provide us with the login details, in most cases your site is restored within 24-hours.  
• 100% Infection Removal Guarantee
  Assurance that every trace of malware or malicious code will be thoroughly removed from your site, Report provided.
• Files & Database Security Audit
  A detailed review of your website’s files and database to identify vulnerabilities and potential security risks.
• Blacklist Removal if Needed
  Assistance with removing your site from blacklists caused by infections, restoring its reputation and accessibility.
• Full Infection Removal Report
  A comprehensive report detailing the infection, the actions taken, and the steps completed to clean your site.
• Website Security Enhancements
  Implementation of security improvements and any apparent recommendations we can make to prevent future infections and protect your website from vulnerabilities.
• An Actionable Guarantee: Repeat Cleanups If Needed (for up to 3 months)
  Peace of mind with ongoing protection, offering additional cleanups at no extra cost if your site becomes reinfected within 3-months from the date of our website clean-up.

When your website it critical to operating your business, Monthly website maintenance is highly recommended.

This package includes:

• Cloud Backups (Daily)
• 90-days of Site Backups Retained
• Theme, Plugin, and WP Core Updates (Monthly)
• Site Protection by Solid Security Premium Plugin (Previously iThemes Security)
• Monthly Performance Report
• Restorations of Backups
• Uptime Monitoring
• Advanced Security (Firewall and Malware Scans)
• Technical SEO Audit & Recommendations
• Core Web Vital Audit & Recommendations
• Client Portal Access
• 30 Minutes Developer Support Per Month for required, yet unscheduled, Website Edits & Bug Fixes
• On-demand Help Desk Support billed in 15min increments.  No monthly minimum commitment.
• Initial 3-month commitment, then month to month.

HOW DO WE SET YOU UP FOR REGULAR WEBSITE MAINTENANCE?

After you have purchased your support plan, you will be requested to share the WordPress admin credentials and file access securely over using the LastPass App.

This helps us connect to your site in order to install our services offered (i.e., security monitoring, backups, and plugins). The LastPass App keeps these credentials private and we will never share these details with anyone not part of our team.

We will also request to share information regarding customised plugins where we need to be extra careful before undertaking updates that could result in plugin conflicts.